Yuma AI

Yuma AI is revolutionizing customer support through its AI-powered agent orchestration platform. By providing autonomous AI agents specifically designed for customer service and e-commerce, Yuma directly integrates with popular help desk software like Zendesk, Kustomer, and Gorgias. The primary focus is assisting large Shopify brands in managing their high volume of support requests efficiently.

Many Shopify merchants generating substantial revenue annually excel at product sales but find customer support a significant pain point. It represents a considerable expense, with numerous daily inquiries often handled by large, sometimes offshore, support teams. Despite the resources, quality can be inconsistent, and staff turnover remains a challenge.

Yuma offers a solution beyond traditional RAG chatbots. Its platform delivers autonomous AI agents that are knowledgeable, process-driven, and managed by proprietary AI orchestration technology. This ensures controlled, high-quality support interactions. By replicating the actions of human support agents, Yuma aims to achieve true automation in customer support. Current users are automating a significant portion of their support tickets, with the platform capable of retrieving information from external services and executing actions in other applications to resolve issues. The goal is to consistently improve automation rates, targeting 80% in the near future.