Also known as: Thematic
AI-powered platform that analyzes unstructured customer feedback from multiple channels to uncover actionable insights and improve customer experience.
Companies struggle to analyze large volumes of unstructured customer feedback from surveys, social media, and reviews, leading to missed insights, manual effort, and delayed actions on churn drivers.
Companies struggle to analyze large volumes of unstructured customer feedback from surveys, social media, and reviews, leading to missed insights, manual effort, and delayed actions on churn drivers.
Thematic uses AI to automatically detect themes, track trends, and visualize actionable insights from feedback at scale, enabling quick prioritization without manual coding.
Thematic uses AI to automatically detect themes, track trends, and visualize actionable insights from feedback at scale, enabling quick prioritization without manual coding.
Appears active as of 2026 based on active website and Capterra listing.
Appears active as of 2026 based on active website and Capterra listing.
Thematic is an AI-powered customer feedback analysis platform designed to help businesses process large volumes of unstructured text data from surveys, social media, reviews, and other channels. It automatically identifies themes, tracks trends over time, and provides visualizations to support decisions on product improvements and customer retention. Based on available information, Thematic emphasizes transparency and ease of use, enabling teams to act on insights without manual coding or extensive AI training.
The platform ingests raw feedback data and applies algorithms to detect emergent issues and key drivers of customer metrics like satisfaction and churn. Users can reorganize themes to align with business knowledge, drill down into specific segments, and monitor changes. Features like HeatMap reveal feedback patterns by product feature, customer segment, or location, fostering accountability across teams. This approach turns overwhelming data into prioritized actions, helping companies focus on high-impact areas.
Thematic is an AI-powered customer feedback analysis platform designed to help businesses process large volumes of unstructured text data from surveys, social media, reviews, and other channels. It automatically identifies themes, tracks trends over time, and provides visualizations to support decisions on product improvements and customer retention. Based on available information, Thematic emphasizes transparency and ease of use, enabling teams to act on insights without manual coding or extensive AI training.
The platform ingests raw feedback data and applies algorithms to detect emergent issues and key drivers of customer metrics like satisfaction and churn. Users can reorganize themes to align with business knowledge, drill down into specific segments, and monitor changes. Features like HeatMap reveal feedback patterns by product feature, customer segment, or location, fostering accountability across teams. This approach turns overwhelming data into prioritized actions, helping companies focus on high-impact areas.
SaaS subscription
SaaS subscription
Medium to large enterprises in tech, travel, and services
Medium to large enterprises in tech, travel, and services
Active website and Capterra reviews as of 2026.
Hiring: unknown
Active website and Capterra reviews as of 2026.
Hiring: unknown
Businesses leverage Thematic to understand customer needs at scale, replacing manual analysis or outdated tools. It supports real-time insights for product managers, UX researchers, and executives, enabling evidence-based prioritization. The intuitive interface allows quick setup for tracking branded terms or custom factors, with ongoing improvements based on user input. Testimonials highlight its role in demonstrating initiative impacts on sentiment and retention, making complex journeys actionable for divisions.
Businesses leverage Thematic to understand customer needs at scale, replacing manual analysis or outdated tools. It supports real-time insights for product managers, UX researchers, and executives, enabling evidence-based prioritization. The intuitive interface allows quick setup for tracking branded terms or custom factors, with ongoing improvements based on user input. Testimonials highlight its role in demonstrating initiative impacts on sentiment and retention, making complex journeys actionable for divisions.
Thematic pulls data from existing sources, integrating seamlessly into workflows for enterprises. It serves medium to large companies seeking scalable analysis beyond spreadsheets. The solution avoids black-box models, offering explainable results that build trust. Ongoing platform enhancements address user pain points, such as initial training phases, through updated interfaces and support.
Thematic pulls data from existing sources, integrating seamlessly into workflows for enterprises. It serves medium to large companies seeking scalable analysis beyond spreadsheets. The solution avoids black-box models, offering explainable results that build trust. Ongoing platform enhancements address user pain points, such as initial training phases, through updated interfaces and support.
Teams use Thematic to shift from reactive issue handling to proactive growth strategies. It quantifies feedback impacts, informs roadmaps, and aligns cross-functional efforts. By visualizing trends and segment-specific insights, it empowers decision-makers to resolve issues efficiently and measure outcomes. Available information positions it as a tool for turning customer voices into strategic advantages without heavy reliance on specialized expertise.
Teams use Thematic to shift from reactive issue handling to proactive growth strategies. It quantifies feedback impacts, informs roadmaps, and aligns cross-functional efforts. By visualizing trends and segment-specific insights, it empowers decision-makers to resolve issues efficiently and measure outcomes. Available information positions it as a tool for turning customer voices into strategic advantages without heavy reliance on specialized expertise.
A key strength is its transparent methodology, allowing users to validate insights and customize analysis. The team provides hands-on assistance during onboarding, helping with keyword recognition and data pooling. Continuous feedback loops drive product evolution, ensuring relevance for diverse use cases like consumer product reviews or enterprise journeys.
A key strength is its transparent methodology, allowing users to validate insights and customize analysis. The team provides hands-on assistance during onboarding, helping with keyword recognition and data pooling. Continuous feedback loops drive product evolution, ensuring relevance for diverse use cases like consumer product reviews or enterprise journeys.
