Solidroad

Solidroad is developing AI agents designed to augment and enhance customer experience (CX) teams, initially focusing on training and quality assurance. Their AI agents provide simulated training environments for human representatives and assess their performance across various live customer communication channels. By prioritizing training and QA, Solidroad's agents gain insights into human learning processes, enabling a direct comparison of their performance against human counterparts. This approach allows Solidroad to effectively demonstrate the value proposition of their broader agent roadmap. Since its launch in the summer, Solidroad has achieved significant results, including a 50% reduction in onboarding times at major outsourced contact centers and BPOs such as PartnerHero and Tech Mahindra. Furthermore, they've improved go-live CSAT scores at Crypto.com by 3%, pushing them above 90%.