Roark

Roark provides a comprehensive platform designed to assist teams in rigorously testing, diligently monitoring, and continuously improving their voice agents. As Voice AI experiences rapid growth, ensuring reliability remains a paramount challenge. Roark addresses this critical need by offering a suite of tools that automate and enhance the quality assurance process. Teams often dedicate significant time to manual testing, yet still encounter failures. Roark bridges this gap by integrating robust monitoring and simulation capabilities. The platform has already processed over 10 million minutes of calls, providing monitoring and simulation services to various teams within the Voice AI ecosystem, including companies from the Y Combinator network.

Roark's solution encompasses:

• Comprehensive Monitoring & Evaluation: Offering over 40 built-in metrics, including latency, instruction following, and sentiment analysis, Roark enables the creation of custom dashboards and alerts. It supports up to 15 speakers with automatic speaker identification.
• Advanced Simulations & Personas: Roark facilitates end-to-end phone and WebSocket simulations for both inbound and outbound agents. Users can configure personas with diverse characteristics, such as accents, languages, and speech and behavior profiles. Tests can be defined as conversations using a graph-based approach, allowing for easy exploration of edge cases and variants.
• Closed-Loop Lifecycle: Failed calls are automatically converted into repeatable tests, ensuring that each failure contributes to the agent's overall improvement and robustness.

Roark serves as the essential QA layer for Voice AI, empowering teams to deploy voice agents with confidence and trust.