Riviera

Riviera is developing AI-powered employees specifically tailored for the hospitality industry, with an initial focus on hotel operations. Their flagship product is an AI-driven hotel phone receptionist designed to alleviate the burden of constant phone answering, allowing hotel staff to concentrate on direct customer service. This intelligent system manages front-desk inquiries, processes in-room dining orders, and handles reservation requests, providing instant responses in multiple languages around the clock.

Riviera addresses a critical pain point that traditional phone systems and IVRs fail to solve: the frustration customers experience when unable to immediately speak with a representative. Simultaneously, travel businesses often struggle to justify the cost of additional staff dedicated solely to managing phone lines. While voice AI has long held promise, its implementation has been hindered by the fragmented technology infrastructure prevalent in the travel sector, including reservation systems, loyalty programs, and internal operations software not originally designed for voice AI integration. Riviera overcomes these challenges through seamless integration with existing software providers and the use of highly realistic voice models trained on data specific to each business and department.

Hotels allocate substantial resources to staffing, and they risk revenue loss due to overwhelmed phone lines or abandoned calls. Riviera enables hotels to handle an unlimited volume of calls at any time, unlocking new revenue streams and mitigating labor challenges.