Pigeonly

Pigeonly was a subscription-based platform designed to simplify communication with incarcerated individuals. It enabled users to locate and connect with their incarcerated loved ones from any location globally. The service aimed to significantly reduce the cost of prison calls, offering an 80% reduction, and facilitated the sending of printed photos, greeting cards, and other communications directly from cell phones, tablets, or computers.

At the heart of Pigeonly's operations was Haystac, a proprietary inmate API. This API searched and organized millions of federal, state, and county records in real-time to pinpoint the locations of over 2 million inmates across various prison facilities. This capability empowered users to easily search, locate, and connect with their incarcerated loved ones through Pigeonly's suite of consumer-facing products.

Pigeonly's target demographic often faced limited options with subpar product design and was susceptible to predatory business practices. Pigeonly distinguished itself by prioritizing high-quality products at accessible prices, coupled with exceptional customer service, to deliver a superior customer experience previously unseen in this market. This commitment stemmed from a deep understanding of the customer's needs, as the Pigeonly team identified with their user base.