Kanava AI

Wholesale distributors are increasingly challenged by workforce shortages and escalating call volumes, creating a pressing need for innovative solutions. Kanava AI addressed this challenge by developing voice-based AI agents designed to function as junior sales representatives. These agents were initially deployed to handle routine inbound inquiries, including stock and price checks, field note logging, and CRM updates, all while leveraging real-time ERP data.

As the AI system gained experience through interactions with top-performing sales representatives and by observing actual workflows, it was intended to evolve into a more sophisticated tool capable of managing complete sales calls, identifying upselling opportunities, providing coaching to sales teams, and re-engaging inactive customer accounts. The core value proposition was to enable distributors to increase their sales output without the need for additional personnel, by automating tasks that traditionally consume a significant portion of sales representatives' time.