Intryc

Intryc addresses the significant challenge faced by consumer enterprises in managing and evaluating the quality of their customer support operations. These organizations process millions of support tickets each year and require a robust system for assessing agent performance and ensuring compliance. Traditional methods involve manual evaluation of a small fraction (typically less than 5%) of these interactions, a process that is inherently slow, costly, and difficult to scale. Intryc offers a solution by leveraging artificial intelligence to automate the quality assurance process. Their AI-powered platform can evaluate 100% of customer interactions in real-time, providing comprehensive insights at approximately half the cost of manual methods.