Humoniq

Humoniq is developing an AI-native Business Process Outsourcing (BPO) solution tailored for the travel and transport sectors. These industries represent a substantial market, currently outsourcing approximately $20 billion annually in customer support services. Humoniq's innovative AI-driven approach is designed to significantly enhance the speed, accuracy, and overall customer satisfaction levels within these outsourced operations.

The Humoniq team possesses a unique blend of experience and expertise ideally suited to address this challenge. Their background includes successfully scaling Flightfox (YC S12), a travel management company, to $22 million in annual revenue. During this period, they managed a high volume of customer inquiries, gaining firsthand insight into the shortcomings of conventional outsourcing methods. This experience has informed their development of a more efficient and effective AI-powered alternative.