AI-powered platform for customer service representatives handling voice, SMS, and email conversations to drive revenue.
Poor customer communication leads to missed opportunities, low conversion rates, high overhead, and revenue loss from inconsistent follow-ups across channels.
Poor customer communication leads to missed opportunities, low conversion rates, high overhead, and revenue loss from inconsistent follow-ups across channels.
Custom AI CSRs handle conversations via SMS, email, and voice, integrating with CRM to qualify leads, book appointments, and drive revenue 24/7 with human handoff options.
Custom AI CSRs handle conversations via SMS, email, and voice, integrating with CRM to qualify leads, book appointments, and drive revenue 24/7 with human handoff options.
Yelp acquired Hatch, an AI lead management platform.
Event Year: 2026
Acquirer: Yelp
Yelp acquired Hatch, an AI lead management platform.
Event Year: 2026
Acquirer: Yelp
Hatch provides an AI-driven customer communication platform that enables businesses to manage personalized, revenue-focused interactions across multiple channels. The platform deploys custom AI agents integrated with lead sources and CRM systems to enhance conversion rates while reducing operational costs.
Hatch's AI agents operate over text, phone calls, and email. Users build agents with specific names, personalities, business profiles, and directives such as qualifying leads or booking appointments. Instructions guide the agents' behavior, including objection handling and escalation to human representatives when needed. This setup supports omnichannel engagement, ensuring consistent customer experiences.
The platform emphasizes hyper-customization, allowing businesses to train AI on proprietary information, FAQs, and prompts for high accuracy in responses. Advanced conversational capabilities enable agents to understand intent, manage complex dialogues, and adapt in real time without rigid scripts. Integration with workflows provides tools like customizable inboxes, Kanban columns, conversation threads, and real-time workspaces for campaign management and feedback.
Hatch provides an AI-driven customer communication platform that enables businesses to manage personalized, revenue-focused interactions across multiple channels. The platform deploys custom AI agents integrated with lead sources and CRM systems to enhance conversion rates while reducing operational costs.
Hatch's AI agents operate over text, phone calls, and email. Users build agents with specific names, personalities, business profiles, and directives such as qualifying leads or booking appointments. Instructions guide the agents' behavior, including objection handling and escalation to human representatives when needed. This setup supports omnichannel engagement, ensuring consistent customer experiences.
The platform emphasizes hyper-customization, allowing businesses to train AI on proprietary information, FAQs, and prompts for high accuracy in responses. Advanced conversational capabilities enable agents to understand intent, manage complex dialogues, and adapt in real time without rigid scripts. Integration with workflows provides tools like customizable inboxes, Kanban columns, conversation threads, and real-time workspaces for campaign management and feedback.
SaaS subscription platform
SaaS subscription platform
Businesses seeking to scale customer interactions and revenue through AI automation
Businesses seeking to scale customer interactions and revenue through AI automation
Acquisition by Yelp announced in 2026
Hiring: unknown
Acquisition by Yelp announced in 2026
Hiring: unknown
Revenue reporting tracks performance metrics, rep efficiency, appointments, and sales outcomes. The system addresses issues like missed calls and lost follow-ups by offering 24/7 availability.
Revenue reporting tracks performance metrics, rep efficiency, appointments, and sales outcomes. The system addresses issues like missed calls and lost follow-ups by offering 24/7 availability.
Businesses apply Hatch to automate lead qualification, appointment scheduling, follow-ups, and objection handling. It suits scenarios requiring scalable one-to-one communication, such as sales funnels, customer support, and retention efforts. Agents transfer seamlessly to humans for complex needs, balancing automation with personal touch.
Businesses apply Hatch to automate lead qualification, appointment scheduling, follow-ups, and objection handling. It suits scenarios requiring scalable one-to-one communication, such as sales funnels, customer support, and retention efforts. Agents transfer seamlessly to humans for complex needs, balancing automation with personal touch.
Hatch leverages generative AI to create original content and conduct authentic conversations, extending beyond prescriptive suggestions. This includes voice AI for inbound calls, lead qualification, and revenue-driving interactions. The platform maintains control over strategy and intellectual property for users.
Hatch leverages generative AI to create original content and conduct authentic conversations, extending beyond prescriptive suggestions. This includes voice AI for inbound calls, lead qualification, and revenue-driving interactions. The platform maintains control over strategy and intellectual property for users.
Designed for growth-oriented companies facing communication bottlenecks, Hatch supports diverse industries by scaling interactions without proportional overhead increases. It focuses on turning customer engagements into measurable business outcomes through targeted campaigns and integrated reporting.
Designed for growth-oriented companies facing communication bottlenecks, Hatch supports diverse industries by scaling interactions without proportional overhead increases. It focuses on turning customer engagements into measurable business outcomes through targeted campaigns and integrated reporting.
