Handled

E-commerce post-order operations often remain surprisingly manual. Teams dedicate significant time to shipment tracking, exception handling, returns processing, invoice adjustments, and addressing customer inquiries. This manual workload exists outside core systems and scales directly with order volume, compelling brands and 3PLs to increase staffing as they grow.

Handled offers an operations automation platform designed for e-commerce brands and their fulfillment partners. It automates post-order tasks by integrating data from commerce, warehouse, carrier, and support systems.

Handled provides real-time visibility into orders, shipments, returns, and inventory within a unified system, eliminating the need to navigate disparate tools or react solely to customer complaints. When problems arise, Handled automatically manages follow-up actions, such as resolving shipment delays, processing returns, filing claims, or adjusting orders and billing, without requiring manual intervention.

By integrating visibility, issue detection, and automated execution within an AI-driven operational layer, Handled replaces manual coordination with software-driven post-order operations in a substantial, recurring market directly linked to e-commerce volume.