Aurelian

Aurelian is dedicated to streamlining non-emergency call management for 911 centers through intelligent automation. Their AI-driven system efficiently handles call routing, triage, and resolution, ensuring citizens receive prompt assistance for non-emergency requests while enabling 911 dispatchers to concentrate on critical emergency situations.

Public safety agencies often grapple with a significant volume of administrative calls, such as inquiries about parking tickets or power outages, which can account for over 80% of their total call volume. Aurelian alleviates this burden by automating these routine calls, allowing 911 dispatchers to prioritize and respond to genuine emergencies more effectively.

To date, Aurelian's technology has successfully automated hundreds of thousands of calls, and expedited the handling of over 10,000 emergent calls that would have otherwise been placed on hold, ensuring immediate attention from 911 dispatchers.